Shock-Absorbing Insoles

It’s very simple!

1. 
   Choose your product and select the colour, size, and quantity.
   
2. 
   Click “Add to Cart”.
   
3. 
   Then click “Proceed to Checkout”.
   
4. 
   Fill in your details: personal information, shipping address, and payment method.
   
5. 
   If you have a discount code, enter it at the payment stage.
   
6. 
   Review your order and click “Complete Order”.
   

If you need any help, our team is always here to assist you!

Because our operations are based in the United Kingdom, we prioritise fast and reliable shipping across the UK and nearby areas.

Deliveries usually take 5 to 7 business days.

If there is any expected delay, you will be informed directly via email.

• Clean them gently with a damp cloth
• Allow them to air-dry
• Do not fully immerse in water
• Avoid exposing them to excessive heat
  

This will help maintain their comfort and support for longer.

We offer 30-day return period from the date you receive your order.

If you’re not satisfied, you can return it without any risk.

The item must be unused, in its original condition and original packaging.

Eligibility

You may request a return or refund if:

• The product is defective, damaged, or incorrect.
• The item has not been used and is in its original packaging.
• The request is made within 14 days of delivery.

Process

1. Contact our support team at [contact@sooliv.com] with your order number and reason for return.
2. We will provide instructions for returning the item to the supplier.
3. Once received and inspected, your refund will be processed within 5–10 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund yet:

• Double-check your bank account
• Contact your credit card company (processing time may vary)
• Contact your bank

If you still have not received your refund, please contact us at:
📧 contact@sooliv.com