Returns and Refund Policy

Overview

We want you to love your purchase. If you are not satisfied with your order, we offer returns and refunds under fair and transparent conditions.

30-Day Satisfaction Guarantee

At Sooliv™, we stand behind the quality and comfort of our insoles. That’s why we offer a 30-day satisfaction guarantee from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be returned in its original packaging

  • A receipt or proof of purchase is required

  • You must contact us at contact@sooliv.com to receive return instructions before sending anything back

⭐ A refund is only issued after the item has been returned to us and inspected.

Eligibility

You may request a return or refund if:

  • The product is defective, damaged, or incorrect.
  • The item has not been used and is in its original packaging.
  • The request is made within 14 days of delivery.

Process

  1. Contact our support team at [contact@sooliv.com] with your order number and reason for return.
  2. We will provide instructions for returning the item to the supplier.
  3. Once received and inspected, your refund will be processed within 5–10 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Double-check your bank account

  • Contact your credit card company (processing time may vary)

  • Contact your bank

If you still have not received your refund, please contact us at:
📧 contact@sooliv.com